Refund policy

REFUND POLICY

Amber Hues Innovation
RETURN, REFUND, EXCHANGE, CANCELLATION POLICY
GENERAL
Amber Hues Innovation is a Partnership firm , having its registered address at 2403 Annora, Rodas Enclave Hiranandani Estate Thane 400607 is an online e- commerce platform for sale of Ceramic Serve wares, Wall art and Portraits and Home Décor Products.
The term “Customer(s)” or “User” or “Users” or “you” or “your” means any individual which uses, accesses or, browses the Website and/or purchases the Products on the Website.
Amber Hues’s return and exchange policy gives you the option to return Product(s) purchased on for specified reasons as per the Policy within the specified return period.
 We aim to provide the best Customer experience to our customers from placing an order to initiating a cancellation/return/refund.
This Return, Refund, Exchange, and Cancellation Policy (the “Policy”) sets out procedures and policies in accepting: (a) return, (b) exchange, and (c) cancellation

APPLICABILITY OF POLICY

By purchasing or initiating a request for purchase of Product(s) through Amber Hues Innovation, you agree to be bound by the terms contained in this Policy as well as respective return policy mentioned in the Product page. If you do not agree to the terms contained in this Policy, you are advised not to transact on Amber Hues Platform. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time. 

Most of the Products sold by Amber Hues are Fragile, although utmost care is taken to ensure there is no transit damage during shipment.  We impress upon our customers to make a video while opening the package to ensure that the products they received are free from any transit/ shipment damage. 
In the event of the customer receiving the product in damaged conditions, they can simply upload the video as stated above along with their order number and send the replacement request  to customercare@amberhuesdecor.com for immediate attention.

Please note customers will only get free replacement if the product is received by them in damaged conditions.  In case the customer wants to replace because they did not like the Product, shipping charges as shared by the company to be borne by the customer and paid in advance before the replacement is affected.
Any replacement request needs to be made with in 2 days of receiving the products for us to process.

RETURN PICK-UPS AND PROCESSING

Maximum Retail Price (“MRP”) tag should be clearly visible and non-detached from the Product, the Product description/bar code should match with the MRP tag attached.
Whatever items are being delivered with the Product (including any in-the-box accessories, ancillary items (free), and combos (if any)) should be returned to the return pick-up personnel with the complete packing in which the Product was delivered.
The Products should be unused, unwashed, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Original packaging of the Product should not be damaged. The return pick-up personnel will refuse to accept the return if any of the above conditions are not met. 

RETURN PICK-UP POLICY

Amber Hues offers our customers a convenient, hassle-free, return pick-up Policy. Our Policy is thoughtfully designed to ease up the entire pick-up process, save time and make you feel reassured about your order:
You can submit the request via email at customercare@amberhuesdecor.com within 2 days of receipt of products. Please mention your order number and share Product images/ Video as stated above along with the reason for return to help us quickly process your returns.
Please ensure that the returned Product is unused, unwashed, undamaged and is in a saleable condition. We request you to maintain the original packaging of the items to be returned, including the Product tags.
The pick-up delivery personnel will do a basic quality check for the Product. If the quality check fails, the delivery personnel reserve the right to refuse the pick-up. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
The items for reverse pick up will be picked up within 4-7 business days from the date of request.

CANCELLATION OF RETURN REQUEST

A request for order cancellation can be made within 2 days of placing the order, by sending the mail to customercare@amberhuesdecor.com.  We will not be able to entertain the order cancellation request after 2 days of placing the order or once the good have been handed over to the logistic partner, which ever is earlier

CLAIMING REFUNDS

For UPI/ Credit Card/Debit Card/Net banking Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorised the payment, we will provide a refund into the original mode of Payment.
•    In the case of refunds, banks normally take up to 7 business days to process a refund once it has been successfully initiated from our end.
•    Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.
•    This Policy and any other agreement whereby Amber Hues provided any services to customers shall be Governed by and construed in accordance with laws India.  Courts at Thane Maharashtra, shall have exclusive jurisdiction on the matter arising from or in connection with this policy or service
•    Amber Hues will not be responsible for any material damage or otherwise, or consequential damages, which may arise due to usage of products or services provided by Amber Hues.  It is expressly understood and agreed by customer before purchasing products that Our Liability is limited to replacement of products or to a maximum of the selling price of the products.

SHIPPING POLICY

We ship across India. We don’t provide the COD option for any purchases. All products sold by Amber Hues are on Prepaid basis

Your Products will be shipped in 4-6 working days. And will reach you in 5-7 days post shipping

The delivery times are subject to location, distance, and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
Your purchases may reach you from various locations in more than one package. But rest assured, you will be charged one delivery fee for the entire order.
As soon as your package ships, we will email you your package tracking information.
unavailable. For any queries, please contact our customer WhatsApp helpline 
In case of any special time-bound delivery requirements, please share an email with us and leave comments in the order about the requested time of delivery. We will try our best to fulfil the order within the time requested but we cannot guarantee the same

Orders placed in India are catered by safe and reliable courier companies 
We are bound in coverage by their reach even though we use some of India's largest logistics companies for shipping. In case your address is in a location not served by them we would contact you to find an alternative solution to make your products reach you.
For any cancellations, we require an email within 4 hours of the order being placed. If the order is shipped out, cancellations will not be accepted. 
We currently do not ship outside India
In case of any queries and doubts, please write to us at customercare@amberhuesdecor.com